Frequently Asked Questions

Everything you need to know about your Temperley shopping experience.

What is Temperley's shipping policy?

We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $250.

How do I return or exchange an item?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style advisors for assistance.

Can I track my order in real-time?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

At Temperley, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and responsible manufacturing processes to minimize our environmental footprint.